Shipping policy
📦 Torington Shipping Policy
Effective Date: 06/01/2025
Thank you for shopping with Torington! We’re committed to delivering high-quality products with reliable and transparent shipping. Please review our shipping policy below:
📍 Order Processing
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Orders are processed within 2–5 business days after payment is confirmed.
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You’ll receive a confirmation email with tracking details once your order ships.
🚚 Shipping Times
Torington partners with trusted third-party suppliers to fulfill your orders. Estimated shipping times are:
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United States: 7–15 business days
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Canada: 10–20 business days
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International: 15–30 business days
Please note that these are estimated timeframes and may vary due to customs delays, holidays, or supplier processing times.
🌍 Shipping Locations
We currently ship to most countries worldwide. If your location is not supported at checkout, please contact us to see if we can make arrangements.
📦 Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number. It may take a few days for tracking information to update, especially during international transit.
❗ Delays & Disruptions
While we aim to meet all delivery timeframes, Torington is not responsible for delays caused by:
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Customs clearance
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Carrier issues
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Natural disasters or global events
We’ll do our best to assist you if your package is significantly delayed.
📬 Lost or Damaged Packages
If your order arrives damaged or does not arrive at all, please contact us within 15 days of the expected delivery date at silvestre@torington.co. We’ll work with the supplier and carrier to resolve the issue.
💬 Questions?
Need help with your order or shipping details?
Contact us at silvestre@torington.co, and we’ll be happy to assist.